1. Seller make sure product is clean and close to original condition
- Only products that have been purchased within 3 months are eligible for re-sell
- Event Products, products from our 'Re-buy' catalog cannot be re-sold. For now, some of our products in the Clothing category are available to resell.
- - Seller has to keep the tag for the product and sent it back together with resell item.
2. Seller Fill out re-sell request form CLICK
- - To re-sell, seller must fill out a form before shipping to our local office in Singapore. The re-seller pays local postage fee
3. KLONECT confirm re-sell form request
- - After reviewing the form, klonect will send an email with the additional guide about where to send, how to pack, etc.
4. Seller ship product to our local address
- - Resell item have to reach our local address within 7 days from the KLONECT email additional guide.
- - If the item is not reached in 7 days, the resell form submitted is deleted. In this case, the seller should submit the resell form again, and the date will be counted based on the re-submission day.
5. KLONECT inspects product and sets cashback amount
- - The exact re-sell amount will be set once our QA(quality insurance) team inspects the product.
- - Depending on the condition, price of the seller purchased, holding period of the product, price will be set. seller will receive notification of the price, and has choice to accept the amount set by klonect , or reject the re-sell amount and receive the product back. Decision must be made within 5 days.
- - Holding period is counted from the day customer received the item purchased (2 working days after the local shipping started) to the day seller submit the resell form.
6. Seller confirm price of sale or request product to be shipped back
- - If you decide to re-sell, Klonek will request your account information.
- - If you decide to receive the product, klonect will ship back to you via normal post, free of charge. However, if you would like the tracking service, fee will be $2.
- - A laundry fee of $2~8 will be applied for all resell products.